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Thread: MacPro is Crashing

  1. #1
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    Default MacPro is Crashing

    My MacPro 5,1 is crashing. At least, I am calling it a "crash." I will describe what happened:
    Prior to it crashing I had opened Boot Camp to learn how to switch to Windows OS (already installed on a separate HD) when the screens (2 monitors) went black and I could not use my mouse or keyboard. (I had done nothing with Boot Camp yet, and it may not have anything to do with it, but just in case I wanted to write what I was doing at the time of the crash.)
    I turned off the computer and turned it back on a few times (I would just get a grey screen with Apple logo and rotating whee) when it finally rebooted to the login screen. I logged in, but then it crashed shortly after that (screens went black). I tried to restart holding down the Option key, but I could not use my bluetooth mouse to hover and click on my HD icon or my external bootable backup drive. I went to get a USB mouse from a drawer, but when I came back the screen was blank again. Now, when I reboot holding down the Option key I get a grey screen on the left monitor temporarily and then it goes black. I don't even get the option of rebooting to another drive.
    Any suggestions?
    Thanks,
    Robert

    FOLLOW-UP: I shut down the MP and waited a half hour or so, then restarted it. It rebooted without incident to the login screen. When I signed in I noticed I had Boot Camp still open from when it initially crashed, so I immediately closed the app. It has been fine ever since. What the heck?
    Last edited by hapycampr2002; 02-01-2014 at 04:12 PM.

  2. #2
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    Question Question

    So you are up and running just fine again? just like it never happened?

  3. #3
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    Default

    Yes. It is as if nothing happened. I have not tried to reopen the Boot Camp app yet to see if I can repeat the episode. I'd rather not. Have you heard anything like that with Boot Camp?

  4. #4
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    Default

    Not heard the like. Probably something else was going on at the time. Opening BootCamp is just starting an application up. It should be like any other and if the app crashes that shouldn’t take down the operating system. I’d just try it again… but I’m crazy and everyone knows that….

    Rick
    molṑn labe'
    "I am a mortal enemy to arbitrary government and unlimited power. I am naturally very jealous for the rights and liberties of my country, and the least encroachment of those invaluable privileges is apt to make my blood boil."
--Ben Franklin

  5. #5
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    Default

    Very strange.

    Likely something else going on. I would crack open Console and study events during the period in question....for starters.
    "Imagine if every Thursday your shoes exploded if you tied them the usual way. This happens to us all the time with computers, and nobody thinks of complaining." -- Jef Raskin

  6. #6
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    Default

    Curious to see what you found in the Console. I was intrigued by your statement that shut down your MP, waited half an hour or so, and then it booted fine. It's as if the innards got overheated, and the computer just shut down to protect itself. I have seen this on an older MacPro where it was trying to launch something but couldn't yet continued trying, and finally the fans got loud. Didn't wait and forced it to stop.

    I was able to repeat this "something", fans again got loud, computer wouldn't boot up, and I removed the guilty "app". It was a start up disk of a version which the MacPro couldn't handle but tried as hell!!

    Wonder if your Boot Camp app is damaged in some crazy way.
    marrand

  7. #7
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    Default Was Crashing Again This Morning

    Thanks Marrand: Interesting idea with the MP overheating. I say this because I hear a VERY faint whirring sound like the sound of a fan that is so slight that anybody not familiar with MP's would not notice. But I've had enough of them to know that this is not ordinary. It has always seemed innocuous because it never gets louder, is extremely faint, and I haven't noticed any negative behavior from the CPU. Like I wrote, I only notice it because I am familiar with the sounds - or lack of sounds - a newer MP makes.

    The crash repeated itself this morning. The MP had been asleep all night. I had woken it up and was using it for about 30-60 minutes when it crashed. I tried multiple times to reboot it. A couple of times I was successful and able to log in when it would crash again. I finally turned it off, unplugged it, and let it sit for a couple of hours. It is now working fine again. I did not have Boot Camp open at the time it crashed this morning. It was acting sluggish before the crash.

    I looked into the Console. There are 3 kernel panics that coincide with the approximate time of the crashes. I have copied the first one below.

    Anonymous UUID: 787AA380-99CA-16F1-FD62-C0DAC6A8294F

    Thu Mar 13 06:22:10 2014
    panic(cpu 10 caller 0xffffff7f85d01f2c): fmt@/SourceCache/GPUDriversAMD/GPUDr...Controller.cpp:1590
    Backtrace (CPU 10), Frame : Return Address
    0xffffff812ecf3960 : 0xffffff8003e22fa9
    0xffffff812ecf39e0 : 0xffffff7f85d01f2c
    0xffffff812ecf3a40 : 0xffffff7f863879f2
    0xffffff812ecf3a70 : 0xffffff7f863653e9
    0xffffff812ecf3ae0 : 0xffffff7f85cfe7ac
    0xffffff812ecf3e50 : 0xffffff8004292f1f
    0xffffff812ecf3ea0 : 0xffffff8004292adf
    0xffffff812ecf3f30 : 0xffffff800428e6b9
    0xffffff812ecf3f70 : 0xffffff8004293633
    0xffffff812ecf3fb0 : 0xffffff8003ed6ff7
    Kernel Extensions in backtrace:
    com.apple.kext.AMDSupport(1.2)[54505ACF-BD5E-386F-B13D-A1E401B58DB5]@0xffffff7f85cfd000->0xffffff7f85e05fff
    dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7f84de8000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f844bb000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f84e54000
    dependency: com.apple.AppleGraphicsDeviceControl(3.4.35)[E4C033B8-08F5-34D3-8720-C105D48F0BC4]@0xffffff7f85c0d000
    com.apple.kext.AMD5000Controller(1.2)[4A9A5FCC-71B3-304B-B95B-9ADBA13B544D]@0xffffff7f8635c000->0xffffff7f86567fff
    dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xffffff7f84de8000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff7f844bb000
    dependency: com.apple.kext.AMDSupport(1.2.0)[54505ACF-BD5E-386F-B13D-A1E401B58DB5]@0xffffff7f85cfd000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0xffffff7f84e54000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    13C64

    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide: 0x0000000003c00000
    Kernel text base: 0xffffff8003e00000
    System model name: MacPro5,1 (Mac-F221BEC8)

    System uptime in nanoseconds: 46597660368
    last loaded kext at 46081599627: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f85544000, size 32768)
    loaded kexts:
    com.Logitech.Control Center.HID Driver 3.5.1
    com.SiliconImage.driver.Si3132 1.2.5
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDAHardwareConfigDriver 2.6.0f1
    com.apple.driver.AppleUSBDisplays 360.8.14
    com.apple.driver.AppleHDA 2.6.0f1
    com.apple.driver.AppleMikeyDriver 2.6.0f1
    com.apple.iokit.IOBluetoothUSBDFU 4.2.3f10
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.AMDRadeonX3000 1.2.0
    com.apple.driver.AppleLPC 1.7.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.2.3f10
    com.apple.kext.AMD5000Controller 1.2.0
    com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleIntelMCEReporter 104
    com.apple.driver.CoreStorageFsck 380
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.iokit.SCSITaskUserClient 3.6.6
    com.apple.driver.AppleFWOHCI 4.9.9
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.driver.Intel82574L 2.6.2b1
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleUSBUHCI 656.4.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClien t 216.0.0
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
    com.apple.driver.AppleUSBAudio 2.9.5f4
    com.apple.driver.DspFuncLib 2.6.0f1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.5fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOAcceleratorFamily 98.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.2.3f10
    com.apple.iokit.IOSurface 91
    com.apple.driver.AppleHDAController 2.6.0f1
    com.apple.iokit.IOHDAFamily 2.6.0f1
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.kext.AMDSupport 1.2.0
    com.apple.AppleGraphicsDeviceControl 3.4.35
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.7.0d10
    com.apple.iokit.IOBluetoothFamily 4.2.3f10
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleUSBHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.CoreStorage 380
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIParallelFamily 3.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IO80211Family 630.35
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 675.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0

    System Profile:
    Model: MacPro5,1, BootROM MP51.007F.B03, 8 processors, Quad-Core Intel Xeon, 2.4 GHz, 10 GB, SMC 1.39f11
    Graphics: ATI Radeon HD 5870, ATI Radeon HD 5870, PCIe, 1024 MB
    Memory Module: DIMM 1, 2 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393142353637334648302D4348392020
    Memory Module: DIMM 2, 1 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313132553741465238432D47372020
    Memory Module: DIMM 3, 1 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313132553741465238432D47372020
    Memory Module: DIMM 4, 1 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313132553741465238432D47372020
    Memory Module: DIMM 5, 2 GB, DDR3 ECC, 1066 MHz, 0x80CE, 0x4D33393142353637334648302D4348392020
    Memory Module: DIMM 6, 1 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313132553741465238432D47372020
    Memory Module: DIMM 7, 1 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313132553741465238432D47372020
    Memory Module: DIMM 8, 1 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313132553741465238432D47372020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet 2, Ethernet, en1
    Network Service: Wi-Fi, AirPort, en2
    PCI Card: ATI Radeon HD 5870, Display Controller, Slot-1
    PCI Card: pci1095,3132, Other Mass Storage Controller, Slot-4
    Serial ATA Device: ATAPI iHAS124 W, 1.61 GB
    Serial ATA Device: ST3500320AS, 500.11 GB
    Serial ATA Device: ST3000DM001-1CH166, 3 TB
    Serial ATA Device: ST2000DM001-1CH164, 2 TB
    Serial ATA Device: WDC WD1001FALS-41Y6A0, 1 TB
    USB Device: USB2.0 Hub
    USB Device: My Book
    USB Device: My Book
    USB Device: Ext HDD 1021
    USB Device: Hub
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: Apple Cinema Display
    USB Device: Logitech Camera
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    FireWire Device: built-in_hub, Up to 800 Mb/sec
    FireWire Device: unknown_device, Unknown
    Thunderbolt Bus:

  8. #8
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    Default

    If you’re running Mavericks you should probably also run Sonnet’s driver for the 2 port eSATA card. Depending on brand of the card I have seen issues with the default 1.2.5 drier. Sonnet’s 1.2.6 seems to be more stable, for whatever reason.
    molṑn labe'
    "I am a mortal enemy to arbitrary government and unlimited power. I am naturally very jealous for the rights and liberties of my country, and the least encroachment of those invaluable privileges is apt to make my blood boil."
--Ben Franklin

  9. #9
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    Nov 2006
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    Default

    Thanks Rick. Installing it is all that I need to do? Do I need to uninstall the 1.2.5 driver?

  10. #10
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    And I forgot to mention that it does not wake up after being put to sleep overnight: I have to reboot. I installed new driver.

  11. #11
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    Turn sleep off for now. Make that issue go away. ( I never sleep a computer, just monitors. not that that should rule your way, but it is useful to turn it off when you have a problem)

    You can check in Apple SYstem Profiler to see if the new version driver is installed. Under Extensions you will find the SiliconImage3132.kext. Should list the driver to the right of that.

    Changing drivers was a poke at a possible issue, but I doubt it has anything to do with your crashes. That seems like something else.

    Rick
    molṑn labe'
    "I am a mortal enemy to arbitrary government and unlimited power. I am naturally very jealous for the rights and liberties of my country, and the least encroachment of those invaluable privileges is apt to make my blood boil."
--Ben Franklin

  12. #12
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    Thanks Rick. It may have been the driver. I am keeping my fingers crossed, but so far no problems.
    You "never sleep a computer"? I am curious why. I do for no other reason than reducing electricity consumption. After getting my last electricity bill I also have begun turning off my monitors at night and turning off my 4 bay enclosure. Would you consider those practices harmful in any way?

  13. #13
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    This is sort of a Hatfield and McCoy type of issue. We could start an argument on this forum where both the sides can be taken quiet passionately. I think generally, a poll of the members here would take the ‘no sleep’ side. Which is:

    That leaving electronics, and especially a hard drive, powered, spinning and at a stable temperature increases longevity tremendously. That the hardest thing on a drive, or any electronics, is to cool it off and then spin it up cold all the time.

    The other side of the argument is that it is less benefit than the cost of the electricity to keep things up and running.

    An example of the lengths that manufacturers will go to to keep electronics stable temperature is today’s flatscreen television. Even when not in use, it has enough power flowing through it that if you walk by and place your hand on the back it will be quite warm even though not used for days. It will produce more heat when in use, especially a plasma screen. But stays warm when turned ‘off' for a reason, and that is component life and start up times. Besides, manufacturers know that people don’t like to wait on their soaps for the TV to warm up.

    I never let a hard drive that is in production spin down. It costs pennies every day for the dozen or so drives running MacGurus lab and office, and in my opinion this is why I lose so very few drives over any measurement of time. All our workstation computers are setup the same - they never sleep. We have 4 running all the time, and sometimes 5, here in the office. With another 3 in the warehouse.The only drives we ever fail are test drives that get shut off and set aside. I retire drives somewhat religeously at 3 years for desktop drives and 5 for Enterprise drives. So I also cut my failure rates that way as well.

    Our monitors sleep. Fairly short leash on that - 15 minutes. And Laptops sleep when on battery, of course. Their drives, if the spinning kind, won’t survive 100% duty cycle. I unfortunately learned that the hard way. Years back one of our workstations ran a Powerbook, leaving it off sleep would kill those drives about once a year. Insufficient cooling most likely culprit, that and probably should have used Enterprise drives for better quality. We don’t use Laptops for workstations any longer, so no longer think much about the drives in them. I would bet with solid state taking over the laptop that failures would be significantly lower.

    Anyway, that is the reason the Burly is designed to keep drives spinning even when not in use.

    Rick
    molṑn labe'
    "I am a mortal enemy to arbitrary government and unlimited power. I am naturally very jealous for the rights and liberties of my country, and the least encroachment of those invaluable privileges is apt to make my blood boil."
--Ben Franklin

  14. #14
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    I am not as against sleep as I used to be. I have found it works quite well if you have no USB devices besides a keyboard and mouse AND you have no PCI (pcie, pcix, laptop card) slots. When I moved from Mac Towers to iMac/mini's sleep has been just fine, with the towers not so much ;-)

    But I agree with rick about the hard drives... if you plan to use them several times a day keep them spinning
    Damien,

  15. #15
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    Thanks Rick for the detailed response. So, the conclusion you have come to is that the hardware does not draw enough electricity even when continuously running to offset any potential "damage" that may be caused by turning the hardware off and on, or even by putting it to sleep.
    Thanks Damien. I use my MP every day, but for now I only use the 4 bay enclosure every other day to back up my MP, and only two of those drives are currently in use (I bought more than I needed in anticipation of needing the storage in the future).

  16. #16
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    Default I've done it both ways.

    All I have these days is my iMac and a 2 Bay Burly. The Burly runs 24/7 always on and spinning and my iMac I sleep the monitor but keep the drive spinning all day long. I do shut the iMac down at night... all the way each night.

  17. #17
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    A hard drive is somewhere around 8-10 watts idling. Each. 6 of them is a single 60 watt light bulb. Well worth it to me.

    5 computers and 60 drives cost me $85 a month 6 years ago when I did a test. I don’t remember the KW numbers. Only the $$ stick in my mind. (sorry, guess I am a mercenary) Only other thing running was 5 guys running saws and other power tools as a contractor did a full remodel of the office.

    Rick
    molṑn labe'
    "I am a mortal enemy to arbitrary government and unlimited power. I am naturally very jealous for the rights and liberties of my country, and the least encroachment of those invaluable privileges is apt to make my blood boil."
--Ben Franklin

  18. #18
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    I wanted to follow up and say thanks to you guys for all of the feedback. My decision was to always keep my MP and my Burly enclosure running at all times and just turn off the monitors. I do turn them off if I know I will be out for 2 or 3 days. So far I have had no problem with the MP crashing.

  19. #19
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    Default

    That’s cool. Glad to hear another one that fixed some bad behaviors. Thanks!

    Rick
    molṑn labe'
    "I am a mortal enemy to arbitrary government and unlimited power. I am naturally very jealous for the rights and liberties of my country, and the least encroachment of those invaluable privileges is apt to make my blood boil."
--Ben Franklin

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