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babbkutz
01-19-2009, 08:32 PM
"Welcome, Seagate hard drive owners. A number of Seagate hard drives from the following families may fail when the host system is powered on:

Barracuda 7200.11
DiamondMax 22
Barracuda ES.2 SATA
SV35" here's the link to Seagate:http://seagate.custkb.com/seagate/crm/selfservice/news.jsp?DocId=207931

What's the story and how would one go about doing a firmware update on drives in an external enclosure connected to a Macbook Pro

ricks
01-19-2009, 08:42 PM
Of the Seagate Barracuda ONLY the 1.5TB drives have a problem, and those have SD17 firmware. No excuse to buy the server drive ES version, it works poorly in desktop implementations anyway. DOn't know anything about the Maxtor models.

Seagate will supply you a firmware updater. Only works in a MacPro or a PC (same thing really) You burn it as a disk image to CCD, swap your drives so just the ones to be updated are attached and boot to the updater. It has all of 4 different commands which enable you to scan and flash the firmware.

All drives shipped from MacGUrus were flash upgraded in our warehouse as of December 8th.



Rick

two2nines
01-20-2009, 11:08 AM
I've got 6 Baracuda 7200.11 drives that are 1 TB. They are all listed as model numbers ST31000340AS with firmware SD15. Unfortunately, this model number is on the list of drives Seagate is advising owners to update. Also, it is noteworthy that the Seagate advisory says drives affected were manufactured in December 2008. My drives shipped from a ZipZoomFly order on 11/26/09. I also have a set of affected ES drives. I purchased these earlier on November 11th and decided to keep them as an offline backup even after I read that they are not the best drives for a desktop setup.

I'm running my two Burlys from a non-Intel Mac using a Sonnet Tempo Sata X4P. I've got another Intel Mac in my studio. I take it that I can just move the Sonnet card to the Intel Mac and do the hard drive firmware update from there. Any advice is welcome.

I've got an e-mail into tech support at Seagate, but I read on another forum that they are not responding very fast at this point.

momo
01-23-2009, 03:15 AM
Of the Seagate Barracuda ONLY the 1.5TB drives have a problem, and those have SD17 firmware. No excuse to buy the server drive ES version, it works poorly in desktop implementations anyway. DOn't know anything about the Maxtor models.

Seagate will supply you a firmware updater. Only works in a MacPro or a PC (same thing really) You burn it as a disk image to CCD, swap your drives so just the ones to be updated are attached and boot to the updater. It has all of 4 different commands which enable you to scan and flash the firmware.

All drives shipped from MacGUrus were flash upgraded in our warehouse as of December 8th.



Rick

Hi Rick...you seem to be saying that my 750gb seagate drives I bought from you in April of 2008 are fine...but at the link below they don't talk about drive size only model number...my model number, ST3750330as with firmware SD15 is on there...here's the link...at least I didn't see mention to drive size...

http://forums.ncix.com/forums/displaylink.cfm?link=http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931


Here's the page I found with the firmware downloads and instructions...

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207951&NewLang=en

Also, you know all of my drives are in a 5 bay Burly hooked up via the express34 card...I wonder if this will matter if I try the firmware update...

so far my drives have been working fine...and the Burly enclosure is sweet...

thanks for any clarification...I did send off an email to seagate this morning...waiting on a response...

kind regards

M

ps...I don't seem to be getting new firmware when I try the download button via my second link here...it just gives me a DriveDetect.exe file that I can't do anything with...

pss...I just read that Seagate may have pulled the firmware revision because it was 'problematic'...maybe that's why the firmware link doesn't seem to give anything useable right now?...here :

http://it.slashdot.org/article.pl?sid=09/01/21/0052236#

also, this link to someone writing about the problem who claims to work for Seagate...

http://slashdot.org/comments.pl?sid=1098793&cid=26542735

man, hope all these links work...

momo
01-23-2009, 08:10 AM
Seagate will supply you a firmware updater. Only works in a MacPro or a PC (same thing really) You burn it as a disk image to CCD, swap your drives so just the ones to be updated are attached and boot to the updater. It has all of 4 different commands which enable you to scan and flash the firmware.


Rick

What if you don't have a Mac Pro or a PC? All my drives are in my Burly...except for one that travels in an owc single enclosure...how are we supposed to upgrade firmware?...I'm using them all as external drives for back up with a MacBook Pro...

babbkutz
01-23-2009, 08:55 AM
Got a feeling we're (Macbook Pro owners) going to the Post Office with a box of drives..........

ricks
01-23-2009, 09:03 AM
I have yet to ever hear of a problem with the drives we sold - other than the 1.5TB drives batch from the first month they were out. In end of Oct through Nov the 1.5 drive shipped were brand new and a few users had some issues. As of Dec 8th all the 1.5s leaving MacGurus had the firmware updated in our warehouse. No 1.5 with the firmware updated had any issues and even those who originally had problems were back up and running perfectly once they applied the update.

I have yet to talk with anyone who bought any other capacity drive from us ever have a problem. And were talking thousands of drives here. We sell a lot of Seagate drives.

Most of what you are hearing on the forums and chats is hysteria. Typical, a small group of people got it happening, a bunch of others start in and it has a life of its own. Much of the problem came from people installing the wrong firmware on drives. Seagate blew it by having updaters that didn;t care, but would overwrite firmware on most any drive. Oooops, gonna cost Seagate a gazzillion dollars in recoveries.

For the most part I suggest you sit tight and wait for the smoke to clear. Seagate is completely overwhelmed with emails and phone calls. Let the details come out and just keep things backed up - like we always do.

The old adage is still true, if it ain't broke, don't fix it. Applying firmware updates is always a risky procedure. Better to make sure we know for sure that we need it.

Rick

ricks
01-23-2009, 09:11 AM
Got a feeling we're (Macbook Pro owners) going to the Post Office with a box of drives..........

The DOS Firmware Updater from Seagate will run off any Intel Mac, including the MBP. That updater also has the drivers on it to mount the SIlicon Image SATA host card. So updates can be made on drives attached to a MBP.

Rick

momo
01-23-2009, 09:15 AM
I have yet to ever hear of a problem with the drives we sold - other than the 1.5TB drives batch from the first month they were out. In end of Oct through Nov the 1.5 drive shipped were brand new and a few users had some issues. As of Dec 8th all the 1.5s leaving MacGurus had the firmware updated in our warehouse. No 1.5 with the firmware updated had any issues and even those who originally had problems were back up and running perfectly once they applied the update.

I have yet to talk with anyone who bought any other capacity drive from us ever have a problem. And were talking thousands of drives here. We sell a lot of Seagate drives.

Most of what you are hearing on the forums and chats is hysteria. Typical, a small group of people got it happening, a bunch of others start in and it has a life of its own. Much of the problem came from people installing the wrong firmware on drives. Seagate blew it by having updaters that didn;t care, but would overwrite firmware on most any drive. Oooops, gonna cost Seagate a gazzillion dollars in recoveries.

For the most part I suggest you sit tight and wait for the smoke to clear. Seagate is completely overwhelmed with emails and phone calls. Let the details come out and just keep things backed up - like we always do.

The old adage is still true, if it ain't broke, don't fix it. Applying firmware updates is always a risky procedure. Better to make sure we know for sure that we need it.

Rick

thanks Rick...that's what i'm gonna do...sit tight till I hear more from Seagate...like you say, my drives have been working fine...so far...

momo
01-23-2009, 09:17 AM
The DOS Firmware Updater from Seagate will run off any Intel Mac, including the MBP. That updater also has the drivers on it to mount the SIlicon Image SATA host card. So updates can be made on drives attached to a MBP.

Rick

when I clicked on this it said it was a windows app., I'm talking about the drivedetect.exe file...I didn't say ok to open...you mean my mac can open this?...

ricks
01-23-2009, 09:53 AM
Hate to say it where anyone might hear.... I'll say it quick.

Macs are PCs


Don't quote me on that, please. What I said earlier was the firmware updater can run on any Intel Mac, and that you can quote. The updater is a bootable CD you burn and boot to that will update the drives.. It is a REALLY simple DOS code, just enough to do the job.

The .exe files require that you are actually running in Windows. THAT you will not be able to run unless you have BootCamp or Parallels with a version of XP or other Windows OS installed and running. Only the firmware updater is a standalone DOS boot code and it runs just fine on an Intel Mac or a PC.

Rick

momo
01-23-2009, 10:23 AM
Hate to say it where anyone might hear.... I'll say it quick.

Macs are PCs


Don't quote me on that, please. What I said earlier was the firmware updater can run on any Intel Mac, and that you can quote. The updater is a bootable CD you burn and boot to that will update the drives.. It is a REALLY simple DOS code, just enough to do the job.

The .exe files require that you are actually running in Windows. THAT you will not be able to run unless you have BootCamp or Parallels with a version of XP or other Windows OS installed and running. Only the firmware updater is a standalone DOS boot code and it runs just fine on an Intel Mac or a PC.

Rick

right now all I'm able to download is the drivedetect.exe...no access to any universal firmware updater via the Seagate links I have...at least none that I've found...the link I go to, below, takes me to a download button for the recommended firmware update but it's just the drivedetect.exe file...is that file bootable once burned to a cd?...not clear...

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=search&Module=selfservice&TargetLanguage=selfservice&DocId=207951&NewLang=en

ricks
01-23-2009, 10:37 AM
You cannot run the exe file. It is NOT the updater. And note: There is NO UNIVERSAL updater. Thinking there is just one updater for all the different drives is how the wrong updater gets applied to drives - thus creating inert blocks of aluminum and silicon that work perfectly as paper weights or pucks for quick pickup games of hallway hockey at work.

The file that I downloaded and installed on 1.5TB drives had 3files in it:

1) An .exe that is intended to be burned on a floppy to boot and upgrade but run FROM Windows.

2) An .ISO that is intended to be burned as a Disk Image to a CD that can be booted TO by any Intel or AMD based computer and will install said upgrade to Seagate drives.

3) a Read Me that I will quote below.



FWREADME.TXT 29-Nov-2007
__________________________________________________ ___________________
Seagate Technology LLC
Seagate Firmware Upgrade Utility v4
__________________________________________________ ___________________
Copyright (c) 2007 by Seagate Technology, LLC. All rights reserved.

Welcome to the Seagate Certificate Download Firmware Upgrade.

The ZIP file you downloaded from the Certificate Download system
contains two files supporting either a bootable floppy diskette or
bootable CD-ROM disc. Both versions boot to the FreeDOS operating
system.

* The file with the EXE extension is a bootable floppy diskette
creator that runs from Windows. It will overwrite any data on the
1.44MB floppy diskette.

* The file with the ISO extension is a bootable CD-ROM image file.
This file will need to be burned to a blank CD-ROM. For instructions
on how to burn ISO images please see this Seagate Support Knowledge
Base article # 4933 located here:
http://seagate.custhelp.com/cgi-bin/seagate.cfg/php/enduser/std_adp.php?p_faqid=4933.

__________________________________________________ ___________________

Welcome to Seagate's Firmware Upgrade Utility and Procedures.

Seagate highly recommends that you do a complete system backup of all
data on your hard drive prior to performing a firmware upgrade to
ensure there is no chance of data loss during the process. Seagate is
not responsible for any data loss that may occur during or after your
firmware upgrade.

Read the End User License Agreement below.

Basic instructions:
1) Create the FreeDOS bootable floppy or CD-ROM.
2) Use a standard desktop PC with an integrated SATA controller, or
a common SATA add-in controller like a Promise SATA150-TX2.
3) Disconnect all PATA or SATA devices from the system, except the
device needing the firmware update.
4) Boot the system using the update floppy or CD.
5) Follow the onscreen prompts.

***WARNING**************************************** ********************
** DO NOT POWER DOWN the system or the drive during this upgrade
process. If power is lost during a firmware upgrade, the drive will
be destroyed.
** WAIT until all drive LED activity has ceased before powering off
the drive. Your system should come back to the message "Cycle power
to continue..." after the software finishes uploading the firmware.
** DO NOT use this software for any other purpose than the specific
firmware upgrade. Improper use of this tool can quickly destroy the
drive.
************************************************** ********************

__________________________________________________ ___________________

Troubleshooting
---------------

FIRMWARE UTILITY WILL NOT LOAD

- If when you insert the firmware diskette or CD and power on the
computer, it does not load the firmware utility, the "boot sequence"
may be set to boot to the hard disc drive first.

To change the boot sequence to boot from the A: or CD drive first,
you must enter the "Setup" or "CMOS Setup" of your computer. Methods
for entering the Setup or CMOS Setup vary depending on your
computer's make and model, but most methods consist of pressing a
key or key sequence during the initial power on boot sequence.

Watch the screen closely during boot up for a message like "Press F2
to enter Setup" or something similar to determine which key or key
sequence to press for your computer. Nearly all systems will
continue on automatically after a brief period of time if the key is
not pressed, so act quickly. You may have only a few seconds to find
and press the appropriate key or key sequence.

The most common keys or key sequences to enter setup are:
- [F2]
- [DELETE]
- [F1]
- [CTRL]-[ALT]-[S]
- [CTRL]-[ALT]-[ESC]
- [CTRL]-[ALT]-[ENTER]

NOTE: Some computers that use the "[CTRL]-[ALT]-[___]" sequences
must be at a prompt before pressing the keys. If you are unsure
about how to enter the setup, see the owner's manual for your
computer or seek assistance from your computer manufacturer or the
store where you purchased the computer.

CD ROM WILL NOT BOOT

- Booting to a CD requires that the system BIOS is compatible with the
operating system on the CD. In rare cases that seem tied to older
systems, this indicates an incompatibility with the boot CD. In
this situation, the solution is to use the firmware boot floppy
diskette instead of the boot CD.

DISKETTE WRITE ERRORS

- The diskette may have a bad sector. If this is the case, create a
new firmware diskette and run the tests again.

snip........

ricks
02-04-2009, 10:20 AM
BTW, when you download the files from Seagate you also get the updater. The Drive Detect app mounts as a disk image but the updater is in your downloads folder as well.


Rick

momo
02-04-2009, 11:35 AM
BTW, when you download the files from Seagate you also get the updater. The Drive Detect app mounts as a disk image but the updater is in your downloads folder as well.


Rick

Hi Rick...well, I verified all my drives by plugging in the s/n here :

https://apps1.seagate.com/rms_af_srl_chk/

and only one drive comes up as needing the firmware update...

so I downloaded the update file linked via my model number, the seagate disk image comes with the drivedetect.exe and I burnt the cd via disk utility and the iso...

I took all the drives out of my burly except the one that needs updating...I restart and hold down the 'option' key and the cd boots...i get two icons...one for my hd on the macbook pro and another icon that's a cd that says 'windows' under it...Instructions on the Seagate site say this should say Seagate...

Well, I clicked on the CD icon and it takes me through two windows but when I click in the second window, choosing the letter for the model number of my Seagate drive nothing happens...it takes a moment and then a flashing 'i' comes up under my choice and that's it...this because it seems that once my macbook pro boots from the Seagate cd the drive via the burly doesn't boot up...

at least that's how it looks to me...

the green light of the burly enclosure is lit up but not the orange one indicating the drive...

what am i doing wrong?...

M

ricks
02-04-2009, 12:15 PM
In Windows bios, only one drive can be seen on a port multiplier board. The one port on the PM board that is by itself is a pass through port in bios, which is what you are running - the basic Windows bios.

All you need to do is move the drive to the bay that is connected to that lonely single port and it will be seen and available for upgrade.

Rick

momo
02-04-2009, 03:17 PM
In Windows bios, only one drive can be seen on a port multiplier board. The one port on the PM board that is by itself is a pass through port in bios, which is what you are running - the basic Windows bios.

All you need to do is move the drive to the bay that is connected to that lonely single port and it will be seen and available for upgrade.

Rick

You know, I didn't know where to move the drive to so I just took it from where it was and put it in the first bay on the bottom of the burly...

Success...drive came back up fine and now has FW SD1A...I checked via the system profiler...

Maybe I'm looking for trouble, but do you think I should do this to all my drives, Rick?...they're all the ST3750330AS model...I mean I did get the message that the other serial numbers were not affected but I'm a little concerned...do I risk anything by changing all the rest which do have FW SD15...make 'em all SD1A?...

maybe like you said...don't fix what ain't broke?...but would updating them all be some kind of insurance?...

whatever...thanks for your help...and oh my god that dos screen stuff was like a blast from the past...

kind regards

M

ricks
02-04-2009, 03:20 PM
Heck NO. Do not flash any drives that are not implicated and directly pointed to by Seagate. Most of the problems and screeching on the forums is from people randomly applying updates to drives. You have no way of knowing how the updater will react with a drive that it is not specifically designed for.

Rick

momo
02-04-2009, 04:03 PM
Heck NO. Do not flash any drives that are not implicated and directly pointed to by Seagate. Most of the problems and screeching on the forums is from people randomly applying updates to drives. You have no way of knowing how the updater will react with a drive that it is not specifically designed for.

Rick

Ok, thanks...I'll leave 'em be...again, thanks for your help...

momo
02-05-2009, 07:55 AM
The only thing I've noticed that has changed : the amber/yellow colored led light on the tray that the hard drive is in doesn't stay lit up like the others...it's off unless the drive is in use, then it flashes while working and goes out. Would the firmware change affect these led's?...

The amber lights on the other four trays stay lit all the time and flash a bit brighter when in use.

All five amber lights at the bottom of the enclosure stay lit.

The drive works fine.

thomas mcconville
02-05-2009, 10:41 PM
I just bought two seagate 7200.11 1000 GB sata drives, I have them in my burly drive enclosure, they were okay for a week, now when I go to download my image files to the drive (drag n Drop from memory card reader) they will start downloading, then the progress line gets slower and slower until in comes to a complete halt, but the progress line is still there, although not moving, I try to stop the download but it becomes unresponsive and I have to shut down the G4 quicksilver forcefully.
The model number of the drives are ST31000340AS

ricks
02-05-2009, 11:38 PM
Thomas,

It is not really model number that matters, but serial number and firmware revision on the drive. Did you get them from us? If so, all drives shipped out of our warehouse since December have had the firmware updated if needed.

If not, all you can do is go to Seagate site and check the drives out via serial number and model number and see if they need updating. Then perform the update on them if needed.

The other issue is if the drives are OEM or Server models (same thing really, as many OEM drives have custom server firmware on them) All the cheap pricing these days on sites like NewEgg and ZipZoomFly are mostly for OEM drives. A quick look at sites like that shows 80 or more percent of the drives they list are OEM. No telling what you get if you go with those. Literally any firmware imaginable and any behavior.

Rick

thomas mcconville
02-05-2009, 11:49 PM
Thomas,

It is not really model number that matters, but serial number and firmware revision on the drive. Did you get them from us? If so, all drives shipped out of our warehouse since December have had the firmware updated if needed.

If not, all you can do is go to Seagate site and check the drives out via serial number and model number and see if they need updating. Then perform the update on them if needed.

The other issue is if the drives are OEM or Server models (same thing really, as many OEM drives have custom server firmware on them) All the cheap pricing these days on sites like NewEgg and ZipZoomFly are mostly for OEM drives. A quick look at sites like that shows 80 or more percent of the drives they list are OEM. No telling what you get if you go with those. Literally any firmware imaginable and any behavior.

Rick

Thanks Rick

thomas mcconville
02-06-2009, 09:21 PM
Thomas,

It is not really model number that matters, but serial number and firmware revision on the drive. Did you get them from us? If so, all drives shipped out of our warehouse since December have had the firmware updated if needed.

If not, all you can do is go to Seagate site and check the drives out via serial number and model number and see if they need updating. Then perform the update on them if needed.

The other issue is if the drives are OEM or Server models (same thing really, as many OEM drives have custom server firmware on them) All the cheap pricing these days on sites like NewEgg and ZipZoomFly are mostly for OEM drives. A quick look at sites like that shows 80 or more percent of the drives they list are OEM. No telling what you get if you go with those. Literally any firmware imaginable and any behavior.

Rick

Hi Rick, I didnt get the drives from you, got an RA from Seagate to send them back for exchange for updated ones, I cant even get the data off the drives, Seagate are my favorite drive manufacturer,before this firmware issue with these drives can you remember any other Seagate drive issues in past history?

Dresden
02-07-2009, 09:37 AM
Hey,

Although my I got my NS 750 gig drive in September
(directly from Seagate, as a replacement from a ZIP-ZOOM purchase,
which died immediately after I spent a day installing all the software),

the Model, Serial number and software version
verify as an affected drive.
Yet, Ricks, you are saying that the size & time frame of acquisition
don't sync with what Seagate's website is telling me?

I called Seagate yesterday
(their phone system doesn't even work with Skype,
AND then, using landline, took an hour to get a human).

They "verified" that my drive IS is affected,
but reading your info, today, leaves me more confused

I am incensed that Seagate couldn't be "bothered"
to send emails notifying us of their problem.

I am even more upset that they don't issue a version of the fix,
that will install
on my Mac Power PC.

Also, I do not want a refurbished (as I was told) drive as a replacement,
nor to send them my drive,
and wait 3 weeks for the replacement
(as happened last time, though they did send a NEW drive).

I AM confused as to what to do.- Dresden

ricks
02-07-2009, 10:09 AM
Find a buddy with a PC and run the installer on it. Or a MacPro. Just about the easiest thing to do with the conditions you set.

As an aside, In the future, try and stay away from server model drives. The feature sets on them do not ever improve performance or reliability on desktop systems that are designed and tested to run with desktop drives. Realizing the horse is out of the barn, I am not trying to beat you up on the NS drive you have. Just stating the issue so you will know there is one.


Rick

Dresden
02-07-2009, 10:58 AM
Thanx Ricks,

I was given the impression (from Seagate),
that a laptop could not be used????

so that means not a Macbook Pro, correct?

Also, I have done nothing more than zero-out the drive, so far
(because of time constraints)
so I do plan to do "this" before I install the OS.

Are there any precautions to take, now, with the NS drive?
GEEZ, I though that I was doing a smart thing buying it. - Dresden

RBR
03-27-2009, 08:20 PM
I was told by Seagate that the drive has to be connected to the SATA controller (in other words, not connected via an external USB). Connecting via USB to a PC laptop did not work...I had already tried it.

I got a PCI/SATA controller and installed it on a PC I had access to and there were problems with it as well. I gave up and got an RMA from Seagate. It was a 1 TB SD15 firmware that they had previously verified as being affected. I have another one that I need to dig out and send in that I bought in the same time frame. I have heard several stories about the firmware problem (from inside sources) and none of them are reassuring. Not even a little bit.

I got one of the few 7200.4 500 GB drives when the first batch hit the U.S. and it failed initial qualification and had to be returned. Whatever is going on, I sure hope it gets sorted out soon. I have avoided the Seagates for some months now trying to avoid more problems. I do like the Seagates and hope they have sorted out whatever management problems were letting these problems ship in the first place.

One tip I picked up recently to wipe a drive that is completely dead is to take an old fashioned hand held electro-magnet used for erasing reel-to-reel magnetic tapes. Make several passes on each side and "degauss" the drive. For really sensitive data, the quick way is an electric drill or the ever popular 10 pound sledge hammer...and no warranty.

ricks
03-27-2009, 08:33 PM
Hard drives shipped since Jan 1 from Seagate have been fine - The issue totally resolved for the hundreds of drives we have shipped since then. Also any drives shipped from us since the updater came out in December since we checked them and updated as required. Drives once updated have been prefectly fine, issue resolved.

Some SATA chipsets are supported by the minimum DOS boot software of the updater, some are not. Silicon Image 3124 and 3132 are both supported. Cannot say about any others. Port Multiplier, Firewire, USB are all non starters for doing the update.

Rick

unclemac
03-27-2009, 10:04 PM
Huh.

Just booted a new model MacPro to the DOS tool via CD, no issue.....but it would not update the firmware on the selected drive, even though the model number matched the downloaded tool. Saw the drives (I have four to update for a customer), but validated against something (part #, serial#, firmware edition?) and claimed it would not run.

:mad:

Back to the drawing board.

ricks
04-17-2009, 09:00 AM
I wanted to share an email I just got from a customer. He had to send a drive to Seagate that stopped responding due to the firmware issue. Seagate took his drive, and this is the return email he got from them:



Dear (removed for privacy),

I wanted to send you a quick email to introduce myself as well as advise you that we've confirmed the drive is inaccessible due to the firmware issue you were discussing with Seagate Tech Support. I will be managing the case from this side so please feel free to call or email me if you have any questions or concerns.

At present the drive has been fixed and the firmware upgraded so it is no longer susceptible to that issue. We've made a sector by sector image of your drive to one of our devices both to protect against any potential issue that could arise during return shipping and to check the drive for any other potential issues. There were no issues found and the file system/data have been checked so this should be perfect upon return to you. We will ship this out Friday for arrival in your hands Monday morning (or Tuesday morning if there are any delays). The online tracking number with UPS will be posted on our case tracking portal.


Pretty good service in my mind. The customer was overjoyed! Surely beat the data loss that could have been the result. Some might be concerned about Seagate keeping a copy of your data, however that is standard procedure whenever a data drive is recovered and shipped. Until the drive is received by the customer and responsibility is released from Seagate for that data they HAVE to keep a copy. You can just hear the accusations and see the lawsuits flying if the drive got damaged in shipping or lost.

Rick

M.Brane
04-17-2009, 10:41 PM
I wouldn't worry about them having a copy of my data. I'm sure they have better things to do than digging through people's files.